Product Warranty

Control Fitness Product Warranty Home Use

Your Control Fitness Folding Bed Limited Home Use Warranty

1. Definitions

  • Home Use means non-commercial, in-home, indoor use only.
  • Limited Warranty means the warranty given to Original Purchasers of Products on the terms set out below.
  • Limited Warranty Period means the period specified in respect of each component listed under clause 3, which commences on the Purchase Date.
  • Non-Excludable Guarantee has the same meaning given in the Purchase Terms and Conditions.
  • Original Purchaser means the person who originally bought a new Product directly from Control Fitness or, in the case of a gifted Product, the person who first obtained membership to the Control Fitness App in respect of that Product.
  • Product means any or all of the Control Fitness Folding beds.
  • Purchase Date means, for the purpose of the Limited Warranty, the date the Product was left at the Original Purchaser’s nominated delivery address, or the date the Original Purchaser took the Product from Your Reformer’s premises following purchase, whichever applies.
  • Purchase Terms and Conditions means the Purchase Terms and Conditions located on the Your Reformer website, As amended from time to time.
  • Service Area means Essex.
  • Warranty Claim means a claim made in accordance with the terms of the Limited Warranty for defective workmanship or materials in respect of a Product, or any particular component of the Product.

2. Control Fitness Folding Reformer Warranty

  • Control Fitness offers the Limited Warranty to Original Purchasers of a Product for Home Use. Any use other than Home Use of the Product voids the Limited Warranty. Certain exclusions apply, as further described below.

3. Components cover by the Limited Warranty

3.1 Coverage
  • The Limited Warranty applies to the following components of the Products only, for the relevant Limited Warranty Period.
  • The Limited Warranty applies only to defects notified in writing to Control Fitness within the applicable Limited Warranty Period and only so long as the Product remains in the Original Purchaser’s possession.
3.2  Aluminium carriage rails, aluminium frame, wood carriage rails, wood frame, gear bar and foot bar: one year Limited Warranty Period
  • Control Fitness warrants the aluminium carriage rails, aluminium frame, wood carriage rails, gear bar and foot bar against defects in workmanship and materials for the Limited Warranty Period of one year from the date of original delivery.
3.3 Springs, straps and ropes: one year Limited Warranty Period
  • Control fitness warrants the springs, straps, and ropes against defects in workmanship and materials for the Limited Warranty Period of one year from the date of original delivery.
3.4 Upholstery: four months Limited Warranty Period
  • Control Fitness warrants the upholstery, against defects in workmanship and materials for the Limited Warranty Period of four months from the date of original delivery.
3.5All other Product components and accessories: one year Limited Warranty Period
  • Control Fitness warrants that all other components of a Product are free from defects in workmanship and materials for the Limited Warranty Period of one year from the date of original delivery.

4. Spare parts

  • Spare parts will be provided when required under warranty otherwise these are for sale.

5. Exclusions and Limitations

5.1 Who and what is covered
  • Only the Original Purchaser of the Product may obtain the benefit of the Limited Warranty. The Product must have remained in the possession of the Original Purchaser up to the time of any Warranty Claim.
  • A Warranty Claim may only be made within the relevant Limited Warranty Period.
  • The Limited Warranty is not transferable.
  • If Control Fitness is liable for a Warranty Claim, the Original Purchaser’s sole and exclusive remedy is for Control Fitness to, at Control Fitness discretion and to the extent permitted by law, either replace or repair the defective or malfunctioning Product or component of a Product with the same or a comparable Product or component of a Product.
  • Any replacement or repaired component of a Product is warranted for the remainder of the original Limited Warranty period or 30 days, whichever is longer, or for any additional period that is required by applicable law.

5.2 What is NOT covered

  • The Limited Warranty excludes:
  • everything other than the Products;
  • any Products that are, or that Control Fitness reasonably believes to be, stolen, counterfeit, purchased from an unauthorised distributor or reseller, or purchased or used outside United Kingdom;
  • Product units missing serial numbers;
  • damage or equipment failure due to improper or negligent assembly, maintenance, installation, relocation, or repair (other than that caused by one of our own service technicians);
  • use of a Product with parts or accessories from third parties, or with parts or accessories not originally intended for or compatible with the Product, or any use contrary to the instructions in the Control Fitness guide; and
  • damage or equipment failure due to normal wear and tear, accident, abuse, improper or abnormal use, neglect, corrosion, discoloration of paint or plastic (or any other change in cosmetic appearance that does not affect performance), theft, vandalism, fire, flood, wind, lightning, freezing or other natural disasters or acts of God of any kind, electrical wiring, power reduction, power fluctuation or power failure from whatever cause, unusual atmospheric conditions, collision, introduction of foreign objects, or modifications that are unauthorized or not recommended by Control Fitness.
  • Your Reformer excludes liability for indirect, special, incidental, or consequential damages, economic loss, loss of property or profits, loss of enjoyment or use, or other consequential damages of any nature whatsoever in connection with the purchase, use, repair or maintenance of equipment or parts. Your Reformer does not provide monetary or other compensation for any such repairs or replacement parts costs, including but not limited to gym membership fees, work time lost, cost of substitute equipment, diagnostic visits, maintenance visits or transportation.
  • Any attempt to move or repair fitness equipment creates a risk of injury and property damage. Control Fitness is not responsible or liable for any damage or injury incurred during, or because of, any move, repair, or attempted repair of equipment by anyone other than a Control Fitness authorised service technician. All moves or repairs attempted by yourself, or your agents are undertaken AT YOUR OWN RISK and Control Fitness shall have no liability for any injury to person or property arising from such attempted moves or repairs. In addition, labour may no longer be covered if you move outside of the Service Area.
  • Where permitted by law, replacement units, parts and electronic components reconditioned to as-new condition by Control Fitness, or its vendors may sometimes be supplied as warranty replacement and constitute fulfilment of the Limited Warranty terms.
  • To the extent permitted by law and subject to any Non-Excludable Guarantee, the Limited Warranty covers the transit cost if required, in respect of repairing the Product. Outside of the Limited Warranty and subject to any Non-Excludable Guarantee, transit charges will apply.
  • To the extent permitted by law and subject to any Non-Excludable Guarantee, the Limited Warranty does not cover the cost for installing parts. Servicing charges will apply.

6. How to obtain warranty service

  • To be eligible for service under this Limited Warranty you must contact the Control Fitness Support team. You will be asked to provide Control Fitness with the serial number of your Product and the dated receipt, or other proof of purchase indicating the date purchased, upon discovering any defect. Claims must be made within the relevant specified Warranty Period.

*This limited warranty is the exclusive warranty given by Control Fitness and supersedes any prior, contrary or additional representations in respect of the same subject matter, and is subject to the Purchase Terms and Conditions. This Limited Warranty is in addition to, and does not limit, modify, or restrict, any Non-Excludable Guarantee (as defined in the Purchase Terms and Conditions).

Effective date: February 1st, 2024